Firmware Recovery

1 Introduction

This document is intended to help users manually update the corrupted IPC firmware.

2 Get Firmware

Please consult Sunmi Technology Customer Service for the latest firmware of your devices and do not use any third-party firmware which may cause malfunctions.

  • Release firmware for the Face Sense Camera (or FS & FM020): Download here.
  • Release firmware for the Store Sense Camera (or SS & FM010): Download here.

3 Notes

  1. Firmware is not interchangeable and you should use correct firmware for your device.
  2. Verification will be performed to ensure the firmware is correctly signed before actually updating. Please make sure the firmware comes from Sunmi Technology to prevent malfunctions or bricks after updating.

4 Update Procedure

4.1 Copy the firmware to the SD-card

  1. Remove the SD-card from the IPC.
  2. Plug the SD-card into a Microsoft Windows computer, format the SD-card with EXFAT file system and set the volume label to “SUNMI-XXXX” where “XXXX” is the last four digits of the MAC address which is on the label of the device.
  3. Copy the firmware file to the SD-card’s root directory and rename it to “up.bin”.

4.2 Update

  1. Insert the SD-card with firmware inside into the IPC.
  2. Power on the IPC.
  3. Wait for around 10 seconds until the red LED is on, indicating it is updating.
  4. Wait for around 1 min, if the red LED is off and green LED is on that means the device is going to reboot. The updating procedure completes when the green LED is flashing or the blue LED is on.

4.3 Setup

  1. After rebooting, hold the Reset button for a few seconds to restore the factory settings.
  2. Follow  the procedures in the User Manual to setup your device and bind it to your account.
  3. Use the Sunmi Assistant App or go to https://store.sunmi.com and update the firmware to the latest version.
  4. Remember to delete the “up.bin” file under the root directory in the SD-card, preventing any accidently update.